For most people, playing lottery games is fun and entertaining; however for a small percentage of people playing can become a problem. Responsible Play is all about being informed, having fun and knowing your limits.
If playing lottery games is no longer fun for you or you are concerned about someone close to you, help is always at hand.
Free and confidential support and counselling services are available 24/7 by calling Gambling Help on 1800 858 858 or visiting their website.
Hearing impaired callers can contact the Gambling Helpline via the National Relay Service. Interpreter services are also available for non-English speakers.
There are also a number of Gambling Help service offices located across all regions of Australia. Find out more
You can set your own personal spend limits online within your account. We also encourage your to personally set a play limit according to your individual circumstances for retail purchases.
To help prevent sudden decisions to increase your spend limit, a 7-day waiting period always applies.
You can choose to exclude yourself from playing our online games for a minimum of 180 days, during which time you will not be able to access your account and will be required to contact us to re-activate your account after the exclusion period has ended.
Visit the My Settings section of your account when logged in to complete this process. Once excluded, this request cannot be cancelled.
When you exclude yourself from playing we automatically opt you out of our communications. Alternatively you can be opted out of receiving our communications without self-excluding by calling our Responsible Play Liaison Officers on 1300 138 132 or 07 3340 6125.
Call us on 1300 138 132 or 07 3340 6125 (during extended business hours) to ask to speak to a Responsible Play Liaison Officer. On request our officers can provide contact details for gambling-related support services as well as assist with excluding you from play, opting out of receiving communications or removing you from our player programs by deactivating your membership.
If English is not your first language, our Responsible Play Liaison Officers can connect you to a national translation service during your call and a three-way conversation can be held with a translator.
We do not allow minors to purchase entries into Lotteries in-store, and conduct proof of age and identity checks to prevent minors from playing online.
Below are some tips for parents or guardians on how to protect minors at home:
If you feel as a parent or guardian that you may have an issue with underage gambling or just want to learn more, you can visit the Victorian Responsible Gambling Foundation's website which provides tools and advice on how to talk to your kids about gambling.
It is important to know your chance of winning a prize in the games you wish to play. The odds of winning each of our games (based on 1 standard game) can be found below:
Find out more on how to play TattsLotto
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Find out more on how to play Lucky Lotteries
Find out more on how to play Instant Scratch-Its
The Gambling Help Online Calculator can give you a better picture of how gambling affects your life over a year.
Assessing where you are now using the Gambling Help Online Risk Assessment can help you make informed decisions about what to do next.
Do you enjoy playing but sometimes lose track of your spend? Stay on Track is a mobile application by NSW Gambling Help for iOS and Android that makes it easy to set a budget and stick to it.
Players 1st is a program developed to ensure the right prize goes to the right person. If you need help because you are concerned with a way in which a lottery transaction has been handled, please call our Players 1st Hotline on 1300 752 937 or 07 3340 6125 immediately.
Our Responsible Play Program has been developed to ensure compliance with relevant State and Territory Legislation, establish best practice in service of lotteries and to ensure the playing of lotteries is enjoyable for our customers.
The program focuses on education for our staff and retailers, providing information and support for our customers in-store and online, providing guidance for the design and marketing of our games and programs, all of which is encapsulated in our Responsible Gambling Codes of Conduct, applicable to each jurisdiction in which we operate.
All retailers and their staff must comply with the requirements of our Responsible Play Program and in particular these Codes. Our program is currently certified under the World Lottery Association’s Responsible Gaming Framework.
For more information about our program you can view our Codes of Conduct via the ‘Resources’ section above, or contact us on 131 868.
NOTE: Only persons over the age of 18 may purchase lottery products. It is the responsibility of online account holders to ensure minors do not access their accounts.
